Terms and Conditions

Order Placement:

Orders must be placed through our official website, www.theleela.com.au. Upon placing your order, an order confirmation will be sent to your registered email address. Please ensure all details provided, including your contact information and order, are correct. We cannot be held responsible for errors due to incorrect or outdated information.

Payment Methods:

We accept most major credit and debit cards for online payment. Full payment must be made at the time of placing your order. All payments are processed securely, and we do not store your card details.

Delivery Services:

We offer delivery services within specified areas surrounding our Noosa location for orders over $40. The Delivery fee is $10. Before placing an order, please ensure your delivery address falls within our delivery radius Noosa Heads, Sunshine Beach, Sunrise Beach, Noosaville, Castaways Beach & Marcus Beach. Our delivery times may vary depending on the location and time of order, but we will always aim to deliver your food as quickly as possible.

Order Collection:

If you opt for pick-up, we request you to adhere to the collection time specified in your order confirmation to ensure your food is fresh and at its best quality.

Refund and Cancellation Policy:

We are committed to ensuring our customers’ satisfaction. If for any reason, you are unsatisfied with your order, please get in touch with us within 24 hours of receiving your order. Depending on the situation, we may request that you return the remaining food in the condition it was received to help us address your concerns more effectively. Refunds or replacements will be issued at our discretion.

Allergen Information:

We make every effort to cater to a range of dietary requirements. However, we can’t guarantee that our dishes are entirely free from allergens due to the risk of cross-contamination in our kitchens. Please inform us of any allergies or dietary restrictions before placing your order.

Special Offers:

We periodically offer special promotions and deals through our website. These are subject to availability and can be withdrawn or altered without prior notice. Special offers cannot be used in conjunction with any other offer unless explicitly stated otherwise.

Pricing:

Prices listed on our website are accurate at the time of publication, but they may be subject to changes due to fluctuating market conditions or other unforeseen circumstances. Any change will be reflected on our website at the earliest possible time.